Privacy and Cookie Policy

Effective Date: June 2023

At Metaphor Creative, we are committed to protecting your privacy and providing a safe online experience. This Privacy and Cookie Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this policy. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect:
   1. Personal Information: We may collect personal information such as your name, email address, contact number, and other information you voluntarily provide to us when you interact with our website or use our services.
   2. Non-Personal Information: We may also collect non-personal information such as your browser type, IP address, operating system, and other technical details automatically when you visit our website. This information is used to analyse trends, administer the site, track user movements, and gather demographic information.
2. Use of Information:
   1. Personal Information: We may use the personal information we collect for the following purposes:
      • To provide and improve our services to you
      • To respond to your inquiries, comments, or requests
      • To send you important updates, newsletters, or marketing communications
      • To personalise your experience on our website
      • To enforce our terms and conditions and protect our rights
      • To comply with applicable legal obligations
   2. Non-Personal Information: Non-personal information collected is used to analyse trends, track user movements, and gather demographic information. This information helps us understand how our website is being used and how we can improve it.

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3. Cookies and Similar Technologies:
   • Cookies: We may use cookies, web beacons, and similar technologies to collect information about your usage patterns, preferences, and browsing behaviour on our website. Cookies are small text files stored on your device that help us enhance your experience on our site. You have the option to disable or delete cookies through your browser settings, but this may limit your access to certain features of our website.
   • Third-Party Analytics: We may use third-party analytics tools to measure and analyse user behaviour on our website. These tools may use cookies or other tracking technologies to gather information about your use of our website. The data collected by these tools is used to improve our services and optimise the user experience.

4. Information Sharing and Disclosure:
   • Third-Party Service Providers: We may engage trusted third-party service providers to perform functions and services on our behalf. These service providers may have access to your personal information for the purpose of providing the requested services, but they are prohibited from using it for any other purpose.
   • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
   • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal information
5. Data Security:
   • We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
6. Links to Third-Party Websites:
   • Our website may contain links to third-party websites. We do not have control over the privacy practices or content of these websites. We encourage you to review the privacy policies of those third-party sites before providing any personal information.
7. Children’s Privacy:
   • Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we discover that we have collected personal information from a child, we will promptly delete it. If you believe that we may have any information from or about a child, please contact us.
8. Changes to This Policy:
   • We reserve the right to update or modify this Privacy and Cookie Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our privacy practices.
9. Contact Us:
   • If you have any questions or concerns about this Privacy and Cookie Policy or our practices, please contact us at jason@metaphor.co.za.

By using our website or services, you acknowledge that you have read and understood this Privacy and Cookie Policy and consent to the collection, use, and disclosure of your personal information as described herein.